Returns and Exchanges
OUR RETURN POLICY
As our products are customized for each customer, we will not be accepting returns or exchanges. It is your responsibility to make sure the spelling is correct. If you do have any questions or concerns, please feel free to contact us at: Swj.modern.creations@gmail.com
We will be happy to answer any questions or concerns in a timely manner.
DAMAGES
Please let us know if you receive your package and there are any defects or if you received the wrong order. We will work together to make the order correct.
OUR SHIPPING POLICY
Our turn around time before shipping is 1 to 10 days. If you do need a rush order, please indicate when ordering.
Shipping will depend on the weight of the item(s) being shipped. All shipping costs will be included of calculated at the time of check out.
All our shipments will be through a private courier company called Sendle or Canada Post. We will always provide a tracking number once the order is placed.
Please contact us immediately if your order arrives damaged. Customers will be responsible for re-shipping fees.
Local Brampton/ Toronto pick up available: If you are located in within the Greater Toronto Area or in the Brampton area and would like to pick up your order instead of shipping, please indicate âToronto/ Brampton pick upâ. Please include your phone number. We will contact you once your order is ready for pick up.
WE WILL NOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES!